In today’s fast moving, global world organisational change is both necessary and continuous. The global outlook, changing economies and economic powers, developing countries, technological innovation and a new and more confident consumer all require organisations to be constantly changing the way they do business, altering aspects of their products, sales channels, markets and supporting functions to remain competitive in the shifting market place.
EAS are experts in helping organisations manage change successfully, bringing extensive experience and expertise to ensure a structured and planned approach to change which delivers positive results.
Firstly, EAS can help ensure that the organisation is managing the change at the right level of detail. A major change to the organisation will typically require services that include Strategy Development and Execution as a starting point, to ensure that the change is fully planned and managed into the organisation. A crucial aspect of this is the Communication Strategy, as it is imperative that everyone in the organisation understands the need for change, how the change will impact them, and is fully supportive of it to ensure its success.
However, a series of smaller changes may be managed with as much rigour, but at a lower level. EAS would typically utilise a Business/IT Change Impact Analysis to ensure a detailed understanding of the impacts of the change across the business and IT is fully understood and would then define a roadmap to link initiatives and track progress against objectives and targets. This would also allow potential impacts across roadmaps, including to the strategic roadmap, to be easily identified and, therefore, managed, ensuring both major strategic and departmental tactical changes – and all variations in between – are coherently understood and managed across the organisation.
To manage on-going change requires discipline and structure, and EAS can bring these to an organisation by utilising techniques such as Project Portfolio Management to manage the projects required to implement change and handling sequencing and dependencies between projects. Although it may seem counterintuitive, such structure and discipline can allow the organisation to react quickly and achieve the level of agility and flexibility required to succeed in todays challenging environment.
Support for IT Outsourcing Relationships: — managing risk, maintaining an exit strategy
Expectation management is a common challenge with IT outsourcing relationships. In the rush to close an outsourcing deal, the customer and the service provider often grossly underestimate the difficulties involved in handing over responsibility for managing the assets. A common complaint by outsourcing partners is the lack of adequate documentation of existing applications, data sources and technology platforms. EAS can provide practical support to the outsourcing due diligence process by helping establish the true current state of the IT asset base with the aid of the Essential Architecture Manager.
A further problem that often emerges during the course of an IT outsourcing relationship is when the service provider fails to upgrade and simplify the firm’s applications and technology platforms over time, with the result that the customer is left with a complex, inefficient and outmoded IT asset base. This typically occurs where the original contract has failed to provide funding or motivation for change and innovation, and where responsibility for application architecture or technical architecture has been passed to the outsourcer by default. EAS has experience in helping outsourcing customers regain control by ensuring that their outsourcing partners document the IT assets, by establishing an effective enterprise architecture function, and by implementing architecture governance mechanisms that bind both sides of the partnership.